STEP 6
Understanding Package and Service Providers
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STEP 6.1
What is the difference between a Package Provider and a Service Provider?
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STEP 6.2
How do I select a Package Provider?
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STEP 6.3
What are the different types of services
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STEP 6.4
What you can expect from a Service Provider
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STEP 6.5
What should a service provider expect from me?
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STEP 6.6
Who are the key personnel provided by Package Providers?
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STEP 6.7
What rights & responsibilities do I have?
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STEP 6.8
How do I make a complaint?
Who are the key personnel provided by Package Providers?
Key Personnel
It is up to your Package Providers to check the background of key personnel. Some steps that would be considered reasonable for your Package Provider to take to check that their key personnel are right for the job are:
- Obtain (with the person’s written consent) a police certificate for that person
- Check bankruptcy records
- Check previous employment and referees
- Be satisfied the person is mentally capable of performing the duties as key personnel or make arrangements for the person to be examined by a registered medical practitioner
Contractors and Subcontractors
If a provider has a contract with an agency that provides staff who work under the control of the Package Provider then those contracted individuals may be considered as staff members. This is also true for subcontractors.
Police checks don’t need to extend to people who are engaged on an ad hoc basis. For example, trades people engaged as independent contractors generally do not require police checks. The provider’s intention is to allow for reasonable judgments to be made.
Regardless of how services are delivered and by whom, the Package Provider remains responsible for service quality and for meeting regulatory demands.
Annie Donaldson
agedcare101
Registered Nurse and Carer
Further information about police checks is available
By contacting the Aged Care Quality and Safety Commission.