STEP 6
Understanding Package and Service Providers
-
STEP 6.1
What is the difference between a Package Provider and a Service Provider?
-
STEP 6.2
How do I select a Package Provider?
-
STEP 6.3
What are the different types of services
-
STEP 6.4
What you can expect from a Service Provider
-
STEP 6.5
What should a service provider expect from me?
-
STEP 6.6
Who are the key personnel provided by Package Providers?
-
STEP 6.7
What rights & responsibilities do I have?
-
STEP 6.8
How do I make a complaint?
What you can expect from a Service Provider
Service Providers
Service Providers are responsible for protecting the health, safety and wellbeing of consumers.
Service Providers have a duty of care, which is an obligation to exercise reasonable care in the conduct of an activity.
Jill Donaldson
agedcare101
Physiotherapist
If they breach that duty of care and cause damage or loss to another person then this can lead to a claim for damages. It helps to remember that duty of care is a balancing act.
Service Providers should understand your identity and your preferences and reasons for seeking assistance. They should identify your support networks.
Remember
Service Providers should explore the person’s goals. They should create options to support health and wellbeing while maintaining roles and independence. They should respect the person’s autonomy and self-determination to make choices for themselves and allow calculated risks.
They should work through options and choices and outline the potential consequences. They should work with people’s choices and think about how their request can be fulfilled safely.
If there are disagreements, Service Providers should work through the processes that lead to agreement. If this is not possible then the person should be made aware of the complaints process and their rights to access the Older Persons Advocacy Network (OPAN) and the Aged Care Quality and Safety Commission.