STEP 6
Understanding Package and Service Providers
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STEP 6.1
What is the difference between a Package Provider and a Service Provider?
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STEP 6.2
How do I select a Package Provider?
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STEP 6.3
What are the different types of services
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STEP 6.4
What you can expect from a Service Provider
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STEP 6.5
What should a service provider expect from me?
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STEP 6.6
Who are the key personnel provided by Package Providers?
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STEP 6.7
What rights & responsibilities do I have?
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STEP 6.8
How do I make a complaint?
What are the different types of services
Types of Services
The care in your Home Care Package will be supplied by a variety of different care workers who specialise in different areas. Your Care Management Plan may involve 5 to 10 different care workers or even more, depending on the level of your Home Care Package.
We’ve listed below some different categories of help but if you need something that is not shown, don’t worry. Discuss your needs with your Package Provider and see if they have some creative ways to support your needs.
If your preferred services are to support your health and wellbeing, your ability to stay at home and be connected with your family then your needs should be considered by your Package Provider.
Jill Donaldson
agedcare101
Physiotherapist
Personal Care
Showering
Dressing
Help with personal hygiene
Help with personal grooming
Continence support
Clinical Care
Nursing
Pain Relief
Palliative care monitoring
Help with medication
Injections
Wound dressing
Catheter care
Health monitoring
Dementia Care
Health Professionals
Psychologist
Physiotherapist
Podiatrist
Nutritionist
Dietitian
Speech Therapist
Diversional Therapy
Exercise Physiologist
Housekeeping
Cleaning
Dishwashing
Laundry
Ironing
Bedmaking
Help with bill payments
Sorting post
Meals
Delivered food shopping
Help preparing meals
Fully prepared meals
Meals at a centre
Gardening
Garden maintenance
Lawn mowing
Hedge trimming
Pet Care
Feeding & walking pets
Taking pet to the vet
Caring for pet when in hospital
Repairs & Maintenance
General home maintenance
Repairs inside
Repairs outside
Basic home modifications
Major home modifications
Social Activities
Accompanied shopping
Visits at home
Social clubs
Volunteer work
Companionship
Assistance running errands
Physical Activities
Walking
Dancing
Group exercise classes
Strength training classes
Swimming
Hydrotherapy
Yoga
Attending Appointments
Driver only
Transport & support
Support only
Mini bus
Respite & Transition Care
At home day respite
Community group respite
Centre based respite
Home overnight respite
Community overnight respite
Host family respite
After-hospital care
Equipment & Assistive
Emergency Button
Communication Aids
Medical Care Aids
Reading Aids
Car Modifications
Support & Mobility Aids