STEP 6
How do I complete a Resident Agreement?
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STEP 6.1
What are the types of aged care legal agreements?
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STEP 6.2
What is a resident agreement?
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STEP 6.3
What is an accommodation agreement?
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STEP 6.4
When do you have to sign the aged care home agreements?
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STEP 6.5
What are my rights and responsibilities in an aged care home?
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STEP 6.6
How do I make a complaint to an aged care home?
What are my rights and responsibilities in an aged care home?
Rights and Responsibilities in an aged care home
All residents in Aged Care Homes (nursing homes) have the same rights and responsibilities, protected in legislation by the Australian Government. All government funded homes must comply with these rules.
A copy of the Charter of Aged Care Rights should be included with the Resident Agreement and your provider should make sure you understand them before you move in.
The charter should also be displayed in the aged care home (nursing home).
The Charter of Care Recipients Rights and Responsibilities states that all residents have the following rights:
- Safe and high-quality care and services
- Be treated with dignity and respect
- Have my identity, culture and diversity valued and supported
- Live without abuse and neglect
- Be informed about my care and services in a way I understand
- Access all information about myself, including information about my rights, care and services
- Have control over and make choices about my care and personal and social life, including where the choices involve personal risk
- Have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
- My independence
- Be listened to and understood
- Have a person of my choice, including an aged care advocate, support me or speak on my behalf
- Complain free from reprisal and have my complaints dealt with fairly and promptly
- Personal privacy and to have my personal information protected
- Exercise my rights without it adversely affecting the way I am treated.
Your aged care home (nursing home) has the following responsibilities and must:
- Comply with the Aged Care Quality Standards
- Help people using aged care understand their rights about the services they receive
- Help people using aged care understand their rights under the Charter
- Make sure people using aged care or their representatives are given a reasonable opportunity to sign the Charter
- Sign and give the person receiving care a copy of the charter (representatives can also receive a copy)
- Keep a record of the Charter given to the person receiving care.